One of my questions was quickly resolved, but another was not answered. Although I don't need to pay attention to the former problem and the latter one, I feel that the whole problem is not very friendly: is the customer's problem a selective response?
I appreciate the timely response. It enable us meet our deadline. Thank you
Cathy definitely seemed to understand the nature of the question and anticipated my follow-up question before I had it posted. Thanks!
thank you so much sir i am very happy you solved a problem for me
Angelica is very helpful. Thanks to her and to all who helped. Thanks also to Ryan H.
He is a gem. He knew what issue solution I was asking for support. Awesome guy.
Thank you so much Mario for all your help.It was a pleasure chatting with you & you were really supportive.Have a nice day.Thanks & RegardsVinay Peroor.
Thank you so much for helping me out and setting this as an emergency, as my business relies on this server I need to have it accessible by RDP right now. The IPMI can be solved later. Thanks again!
Verry nice Wade help my with all the info what i needed to know!
Quick and very good support. Problem solved. Thanks Support Team
Leo, provided me very fast response and very knowledgeable on the products
Anglecia is so much helpful and can resolve my problem. Thank you so much.
I finished the chat before an agent answer..Decide to send an email.
I had a IP adress issue that i didnt think would be solved but I was surprised. Thanks to Carl and Sunny H
Databasemart.com remains the best company I have ever worked with online so far.Starting from their products to the swiftness at which the support/billing agents attend to matters, everything is just extremely satisfying and incomparable.I strongly recommend databasmart.com to everyone in need of VPS and other related products they have to offer.Also, I mustn't forget to talk about their affiliate program. It's the best affiliate program I've participated so far and I have no regrets working with them. They payment is without delays and with high level of faithfulness and trust.I am most grateful for all their assistance and for the opportunity of working with this amazing company.
Support is really supportive. With hurricane in FL (155mph) we are have everything down but databasemart isnt. Thank you so much Cathy for 48h grace period.
He clarified all my doubts in a very professional and patient manner.Very good service!
You guys saved my business, thank you for getting the server back up and running. had problems getting things going through chat and the ticket system, but you guys came through.Thank you very very very much for all your help.
Thank you very much for everything. I am a very happy customers of yours. Please keep up the good work.
Being a current customer for 12 years now, cannot be happier with the service. Thanks guys.
Henry D did an amazing job knowing what I needed and providing a solution to my problem. Thanks!
HelloThe machine has not been restarted.How long will it take to restartthank you
Support is always top of the line! One of my many reasons I'm a happy customer!
The support is awesome))) In 15 minutes the server was rebooted )
cathy it a great support that I experience in all platform give them treat or rewards for good services can she made
Angelica, is very good person and resourceful with patience and guided me all step of the way
Ok thanks for all your collaboration, we appreciate your prompt response
you have destroyed our business by not responding and putting us into the dark.
Thanks Ryan for providing answers and helping me understand about the plans
The first agent was dismissive, like "It works. Prove to me that it doesn't". The second, Jay, actually did some work to fix it. Thanks to Jay!
The agent was very nice with me and temporarily solved my problem!!
I really appreciate the prompt and manners of response in which the team handles customers.
Thank you very much for such prompt, professional and knowledgeable support. I really appreciate everything you. Please keep up the good work.
I really appreciate the continued professionalism the DataBaseMart saff is giving. Much is greatly appreciated. This is the best service by any standards.
Your team has been very patient and helpful. Also, very knowledgeable. Thank you.
Thank you so much for your time, understanding and support Alina :)
Was Informative and understood my sense of urgency and solved my problem.
Agent was good. A bit disappointed of the server being out of stock but it's not the agents fault.
The last agent interaction was Calla Z. which were very helpful on finding the solution to my problem.
Very professional and provided quick actions ! extremely pleased with the service I received.
Support Monitoring noticed system was offline very quickly, while I was still troubleshooting myself
Holly smoke, Cathy's help was not only invaluable. it enables me to move forward on a Sunday afternoon. Very much appreciated.
Suzy is such an amazing agent and I really enjoyed every bit of my conversation with her.Also, databasemart products has been such a wonderful product too and I have no regrets partnering with the company, which is why I am doing my best in promoting the company's product so as to bring them massive customers, and I can tell you its really working.
Really appreciate being given the technical details of the failure, and, most of all, finding out about the Server Status page that I was totally unaware of.
Very reliable products, and seamless transition between renewals of VPS, domain names, and SSL
customer service was awesome my confidence was reestablished on account of the customer service I received thank you again
Last night I asked a support question, this morning I woke up to the answer that solved my problem.
I love everything about database mart.com.The response of the support team is second to none and I would really love to corporate with them for long term
The spin up time on the new GPU servers needs some work but Linda was awesome to work with. Thanks!
Jay was very kind. He handled my issues very well.Thank you, Jay
Jay.P was very hel0ful, responsive and patient, kudos to him for my simplicity
Angelica Y is the most helpful support agent ive ever encountered in any online or in person services. Absolutely amazing.
Took a LONG time for the agent to connect into the chat, but once they did, everything went very nicely!
I am totally satisfied with the service! They always solve my problems in a timely manner. Thank you very much!
The previous comment is withdrawn as the issue was due to a connection problem
Your service is great. Fast response and kindly attention. Excellent work. From the side of recomendations, we work a lot with servers with Linux as operating system. I, personally, work with that operating system for more than 20 years and is always evolving. I think we all benefit from always improving our skills managing that system. Greetings!
perfect work, she had a lot of patient and support me with very challaging commands for the setup so we could work togther very efficientalways its a pleasure to work again with her
No matter which department of your company, they have helped me quicklythank you very much
Databasemart Live chat is very professional and very friendly. Thank you Ryan H :)
The agents have been very helpful. Where there was an observation from my part, they were quick to adjust to accommodate my complain. Keep this attitude towards your customers going. We am still tweaking our app to get the best performance but your agents/support team have been providing assistance (even though sometimes delayed)
I have used Microsoft Azure, Google Cloud, Amazon Web Services (AWS), Velia (GoDaddy brand), and Digital Ocean. I can categorically say your customer service is superior and more encouraging. Please keep it up.
Thank you for the awesome and outstanding service RyanH. You know the product and you have a heart for your customers
Jonathan & all of Support is Awesome! Please make sure they all have their choice of 5 Star overwater bungalow somewhere warm & sunny with unlimited umbrella drinks!! :-)
I alwasy get a fast turnaround time from the support and I'm happy as they resolve it quickly. IT hwy I have been a customer for 5 years
Thanks for offering great VPS's at a very competitive price. I'm definitely recommending. Nelson
Feedback from the support team was fast and professional, the problem is solved.The support team is a great professional team.
Agent spent the time necessary to ensure that I understood the impact of my request -- a re-install of the operating system that would destroy all existing data on my VPS.
Thank you for understanding our issue and opening ticket Sherry X.
Dear Support TeamThank you very much again for very quick response and help.Best Regards
Calla is awesome. You guys are awesome. best customer service i have ever had on the web :)
Extremely helpful support! Its as if they are sitting next to you.
Shane was extremely responsive and had my issue resolved promptly. Awesome support.
The agent is awesome and very very helpful. the online ordering process however is a flipping nightmare. HOW DARE YOU TELL ME WHAT EMAIL PROVIDER I CAN USE OR NOT USE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I want to receive my ip address and receipt of purchase SECURELY! I am going to take some time to calm down but I am not so sure i want to use your company even though everything was going perfect until i tried to pay you. You should facilitate payment not make it a FLIPPING NIGHTMARE FOR YOUR CUSTOMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!
The staff support team was soo good, and was friendly to help me out with my issue that I was trying to fix for like 4 hours. Thanks!
Fast and timely solution at the fastest time possible. Good work coco
dear i need your help , i have system work windows 10 , can i buy Express Linux VPS and work it without any problem
Agent was quick to resolve the problem (that was my mistake) and got us up and running even what must of been very early in the morning.
Tracy X was very professional and helpful. I was given information to quickly resolve my issue myself.
Penny was extremely helpful and understood my request well. Will await billing to contact me soon.
issue unresolved - due to ISP outage/degredation in my area I can't seem to complete a support request
Responses are quick, prompt and helpful. Today, Rena assisted and helped resolved the challenge quickly. Thanks.
Thanks for the attention and effort to make those changes, great work
Buying concept is confusing, 2 websites, different products and discounts, different accounts... hard to solve, I was on the edge to quit the process. Fortunately, agent helped me.
Hello please i have another question. I want buy server But the price changes when I click on order now ,for example for example i want select basic linux VPS (3.59 per month) After pressing, a new price appears(12.99 + fee setup)
Trying to rate 5 but it's not ticking.bunch, Coco P for your wonderful job this morning.
wonderful support and i will recommend databasemart to everyone.
Short notice, due to some urgent nature of the emergency maintenance, but such clearly could not be avoided.Excellent communication, and minimal downtime
Agent was great, but your site wouldn't let me complete my transaction smoothly and that scared me off as a customer.
Very impressive instant resolution of my problems are given by database mart team. I am very thankful to whole team of database mart and wish them to grow their business.
Thank you so much Rena and Team DBM for your help, understanding and supporting us :)
The agent is so helpful and accommodating. She really extended very good customer support services to me...
I'm a quite good programmer, but have limited experience setting up and managing servers. I really appreciate the support and suggestions you provided me recently. I had a serious performance problem, not caused by your infrastructure but by my lack of experience with SSL effects. Your support staff worked with me through several rounds of suggestions to help me find my feet. The analysis report you provided, plus a recommendation from a friend, led me to a new approach which solved the problem.
Calla was of a service attention and excellence, of the highest level. Thank you very much.
sadly was not able to resolve my problem but still very helpful.
Jonathan Thank you for your time, patience and understanding. Excellent Support :)
The agent was kind, she also guided me on how she could help me.Great service.
Extremely happy with service excellence and professionalism displayed by Aimme in resolving my logging in problem.
Fast and knowledgeable customer service I have been with database mart for a long time and have never been disappointed. Keep up the great work!
Muchas gracias, muy oportuno su ayuda, de ser posible seria bueno que se pueda coordinar en el idioma de nosotros como clientes para entendernos mejor
Excelente y trato amable, atención personalizada, esperamos solucionar nuestros problemas iniciales y nos apoyen con la implementacion del servicio PVS y la activacion de nuestro Certificado de seguridad SSL al dominio santi-app.net. Muchas gracias
Very prompt response and timely resolution. That is why we are a Databasemart customer !!!
Great support, he knows what to do on my issue, he support me in little time
The agent reponsed very fast and give me a good answer, now I buyed the service.
We much appreciated your diligent support and follow up, many thanks
Ryan is assuring me and help me through. He successfully installed my SSL. A good support is what I want and hoping to successfully install my script with the help of Mr. Ryan.
Good products, good service, good price, good customer service :) On the internet there are some bad reviews regarding customer support, I don't know why. From my point of view, things are great. Feel free to contact me for a more official review anywhere.
Thank you so much for setting up a new server on the usa west coast (I believe the ping will be better there when connecting from thailand)
Agent was great. The sign on process is a bit convoluted though getting the free 3-day trial ( not very much time, as well, especially given the server won't be set up until the weekend, when I may not be able to work with the video editor)
I was actually satisfied and your guys are truly doing your best for us.Thanks
You have been a great support. Quickly replied. highly recommended
There were two agents but both were amazing I'm really happy for their help and service provided!
My server got SUSPENDED and Penny G. explained to me very well and did all she could do and greatest service roll on with this team
Responses were prompt and ticket was resolved quickly - definitely enjoy using the platform.
Great support regarding my issue with spams via my registration page
Leo is extremely helpful, explained everything detailed by detailed. You need to give him a raise like $5000. Very happy with his service. Salamat ulit pre!
Sherry X very friendly I really love their service thanks sherry my english not too good because I am from Bangladesh but I do my best review thanks databasemart
The best helped me figure out the mess I have made. I was able to pay for my account and get access happy again. Thank you.
Excelente atención, pudo comprender rapidamente mi solicitur y procesarlo por mi
Sherry and Henry are awesome. People like them make me stick as a loyal customer at DBM for 12+ years now.Thanks guys.Pablo.
Quality support as always, congratulations for all the professionals
very helpfull & endeavored to remedy the difficult problem - thank you again !!!
Great work! Looking forward to a better server and new start with you folks.
Cathy was fantastic, great communication and fixed my website panel issue.
Cody was a great help. He has really great skills. Cliff Salaun
I got the answer to my question and issue just in time. Thank you.
Cathy support is awesome, I am Extremely Satisfied. Keep it up Cathy! See you soon.RegardsJAI
Issue was resolved and my suggestions for future problems was taken.
I would like to acknowledge your customer service professionals. They have always been courteous and profession. Thank you SO much.
My first contact wasn't great. She was like "Hey, our PTR record is set up right. Look here." and gave me a link. But the problem existed still. Whoever took over for her actually solved the problem and I'm super grateful! Excellent work!
Database Mart tech support is consistently excellent, patiently helping me through tech issues I'm not familiar with.I switched to Database Mart SSL Certificates to take advantage of this help.
Your live support and support overall is great. I hope your support stays knowledgeable and strong. Thank you
Happy with excellent service rendered and received from Linda.my query was resolved in no time.
I really appreciate the continued professionalism,promptness and product knownledge the DataBaseMart saff is giving. Much is greatly appreciated. This is the best service by any standards. I have never had any bad experience with Databasemart support. Please keep up the good work.
Even-though i did not know what happen, after checking ping timeout goes away
Great support. Your whole team has been very patient, helpful and knowledgeable. Thank you.
Support obtained and installed my SSL renewal on my behalf. Excellent help for a task which is not for the faint hearted! Well done and thank you.
Ryan H. Great customer service/ support doing absolutely fantastic. Create a wallet for your affiliate partners so that they can use their Withdrawable balance to buy product. You will be optimizing profit.
One think that i enjoy, is to take a survey for you.Absolutely great
The excellence of your support is the weapon against your competitors!
Sherry X. did well in addressing my currently unresolvable issues. I think that I will use chat more often due to this positive and effective experience.
I appreciate the quick response and the manner of approach, Good job 👍👍👍
The service was excellent from you guys all around. Only had to take a break while get moved and settled.
after all the explanation I had the fantastic help of Shane very good customer service, Congratulations!
He’s very good he’s excellent worker you can understand very well one of the best.
The agents are good communicators, constantly replying to emails and finally the issue was resolved.
Good quality product/good value to purchase.Good customer care.
The products are totally according to the web site descriptions, and the guys of the support department are really quick. 👌
Thank you so much for installing the cert and working with me on this through several open tickets
They are good, They already know what i need when i just said that I finished payment for hosting and domain.
Jay P solved my issue and then helped me with other questions; great wok
extreemly satisfied.excellent support agent. I wish that person all the best & success.
he is very good ,just please dont forget to open port 25 in my server ,thanks so much
Very satisfied, assuming it gets solved. Linda was very patient.
I just started with databasemart.com. So far I am very satisfied.
Always being helpful and willing to help; never get disappointed with the service, I have been using your service for more than a decade already and please keep going!
Jonathan once again recure me from server error which caused via SSL / TLS certificationshe had great spirit to help people in need
Angelica was helping me, she was very patient, helpful and guided me in the right direction. 10/10
Still seems like the support team is under staffed. Requesting to have a new OS installed only took 15 minutes when we first put up our latest VPS, now they are saying 1-2 hours. Still like your service but it is difficult to wait when we need something so important!
Linda is superb, thanks alot for the support. Keep up the good work .
Super helpful and very knowledgeable. If only every company had support this good!
You are very timely in your responses. Very professional> i plan to purchase more services when I get more time and I will advertise
I'm very happy with the response times and support from your organization. So far any issue that we have had you have been very amicable to work with us to a satisfactory conclusion. This is rare with services these days and very much appreciated.
But you have to give to a loyal clients same benefits like new ones, bye
Jay is best when it comes to get the things back to normal. Thank you for helping me out.
Thank you very much for the detailed knowledge transfer and quick action to fix the issue!
The best customer service I have ever chatted with. fast with prompt response.
Wonderful assistance, went the extra mile! They are the reason I stayed a customer.
Mr T. provided splendid, professional help, holding the line and eye contact like a champ he is. Now this happy customer can continue on his project knowing that his remote DB is alive and well. Thank you Mr T.
Love it. You are great another one time.I am noe of your biggest fan.John P.Director of 3Inventors
great server , honestly couldnt of asked for better support was amazing. thanks
perfect, as usual. I am not always happy with the answers i get but they are explained in a way that I can understand so we are all good :) I would still love to have a manual backup system that I could backup my VPS server to my own local drive or another server whenever I feel the need, without having to use your companies disk space, and then to be able to restore it without having to waste your employees time. It would save your company money doing it that way.But being able to upload a clone of my own to you and have you guys restore it works for me too :)
Not happy with the result but the agent was great as usual. Backing up a VPS is essential for a blog or forum. I have seen many VPS hosts that offer even up to 7 times per day to backup the server. This is essential for Blog or Forums. To lose even 5 days of data can be devastating, but to lose 25 days is ridiculous. I happen to be very happy with your customer service, however not as happy with your policies. I would be happy to pay extra for daily backups. Think about it. Like no one uses a blog or a forum when hosting a server....
So far so good with what have seen and enjoyed from your services. Your agents are superb and quick to response.
Agradeciendo como siempre la atencion, muy puntuales y oportunos
Happy Holidays to the entire team at Database Mart...you guys are awesome.
That's great that you were communicative about the problem, and the actions that were already in progress to solve the problem.
Shane was very professional and helped me quickly resolve my problem. VERY much appreciated!
Sorry for some reason my messages stopped going through. Thank you for the help.
Even though the issue isn't solved, Henry D was great in support and escalating when needed.
It's a really good experience especially for Tracy how he guides. appreciated
Rena helped me today with quick responses in a couple mins to resolve the challenge I was facing.Earlier, as well entire support team is quick to respond and they ensure that customer is content with their responses.Thanks guys!
Happy with excellent service received from Alina, She resolved my query expeditiously .
The agent was very knowledgeable and addressed my concern in a quick and effective manner.
Extremely Satisfied even if I'm been annoying during the process but i'm happy and will continue to be a customer for a very long time.
All your tech group are great guys, all the way from AFRICA I a so fulfilled hosting with you Thanks
Great customer service. Work quickly to attend our requirements.
Thank you so much Penny, you're a star. You're very informative and customer focused. Please keep up your good work
great attendant. I just didn't close the deal because the difference in currency exchange is very high.
Gave me the answer fast and straight like I am expecting live chat to be nowadays.
COCO.P service is very good, she solved my problem very quickly and effectively, very professional, I think she must be a beautiful angel, thank you very much.
Hello,Congratulations on the well-prepared and dedicated team in meeting our needs in the shortest possible time.I am very satisfied with the service.I have 2 dedicated servers and a VPS with you.I'm Brazilian and I don't speak fluent English, I use a translator to communicate better.Thank you very much!
All of the agents have been absolutely fabulous and helpful.Thank you so much.. it does mean a lot.Paul.
Your support is very helpful, definitely will recommend it to my friends looking for servers.
Great person, speedy, and got the problem resolved fairly quickly.
Very fast and efficient service. I am very happy with the service.
Jay P by far is the best agent I have dealt with. good customer service. I recommend to give him a pay raise. Thanks :D
Response was quick. Unfortunately you do not have a solution for mining.
Prompt and Quick response from support agent (Penny). Thanks a lot
Extra careful to ensure I knew that all my data would be destroyed.
Tracy X.He or She was Great. Extremly Satisfied with the Support. Keep Up the Good Work.