I have got a best vps server today, I hope I will use it forever!
Are all the employees in your team monks?Why don't female employees talk to me?
I'm very pleased with the agent that assisted me, that is, Tracy. However, am disappointed that I could not find a product that could currently suit my needs. Thanks though, for your assistance.
Thank you very very much Cici Y. for your help, you are really very kind!!! I will post a very good review on Trustpilot when my ticket number 322-27FA5E26-0019 will be solved.
Penny is wonderful, supper support and quick and solve an issue in 5 min. A ticket support was created from more than 12 hours where non of Ryan & Calla was able to fix it. Thank you Penny :)
The problem couldn't be solved quickly so I'm still waiting on resolution but it was handled very well. Best I could hope for in the moment.
Tracy was very quick in fixing my concern and she understood the situation properly.
I am so happy with service and patience to find and resolve issue
One of the best attendants I've ever seen.Total attention, Coco P. a super kind person.After the end of my free hosting period, I will certainly pay per month.
Representatives are prompt in responding and always verify instructions to make sure that my tickets get completed successfully. Love the service
Attentive to detail regarding multiple servers in the same conversation clearly understood instructions
I'm brazilian I do not speak english. Even so the service was rated 1000, you are to be congratulated.
Best support team i've experienced so far. Keep up the good work.
We were mailing a lot until solve all my concerns and ask all my questions
Penny the best support! my 1st time here Thank u to all more powers i invite my co workers to migrate here
Think, Penny is always there if you get a problem - great support Penny :)
Angelica is very professional and knowledgeable. I am switching my hosting provider
They solved the problem I was having, and followed up to make sure I didn't miss any emails, which it turned out I did not get a key email during the process so they saved the DAY!! this was especially important since the process was transferring domain registrar, and there was a risk I could've lost my domain ownership! APLUS!
You already know how I appreciate the customer service department. Once again thanks for fix any issue that I have.
I have made an account now. The same email as here, I see the tickets now. Thank you, It kept failing so I decided to not hold you. Thank you again Shane!
Customer support from this company is really good. I have to take the time to respond this because i feel that you deserve it .Thanks for your good service, i'll give you 10 stars.
extremely satisfied , very help full and fast respon thank you very much
i had a great experience on my ticket support and the response time was awesome.
Coco went above and beyond and even helped me with a mess that I created with the server. I did not really expect him/her to be taking care of it since the server is unmanaged but kudos.
Clearly you have exceeded expectations in understanding customer issues and providing solutions to them
I have not used the product so far but I must state that your agent is really helpful.
Cici checked what was up and a minute later my website outage was repaired. Cici has the magic touch!
Phil was so helpful and understandable. Extremely fast responses and resolved all my issues. Thanks DB Mart!
Support team always help quickly and issue solved perfectly.Thank you very much again Win
How it is possible to change database mart with another provider, since i have this excellent and fast service.Thanks again
Tech support staff are great. I've my server up and running in no time. Thanks.
Courteous, very responsive and able to answer all questions with immediate and accurate knowledge. Many thanks Great person to have on your chat staff.
Cameroon k. has always been helpful each time he attends to my request.
How to publish a web application through visual studio 2019 on the server?
Penny was as usual very helpful in order to solve my request. After being round and round width Email support finally Penny was able to set my firewalls correctly. Keep the good work!!!!
The agent realized useless of the previous servers , and helped us get a better experience specially by following up with us. That is awsome
Thank you very much, I wish the issue were fixed sooner, but it got fixed.
The agent identified that the problem was something the hardware team needed to solve, moved it forward and advised me accordingly.Conversation was polite and helpful, so thank you!
As usual your customer service and support is great. We are very happy as a customer
team really works hard, not easy to be in customer support, I give A+
Everyone has been polite and helpful. That's why I ordered another VPS from DBM today. Thanks again - Tom
Thank you for going out of the way to fulfill my request. Looking forward to have a long term relationship.
Support fixed the issue which was pending for a long time. Excellent work !!
Best support I can ever get. Calla stood by me till the problem was resolved.
VPS mart has best support across competition. Especially with support guys like Ryan, they are absolutely unbeatable
The agent responded immediately and gave me concise and useful information. I was pleased with the interaction and signed up for your service based largely on that interaction.
Keep it Up Nice Assistance and he/his patience levels good to answer the customer questions and problems.
Calla Z. was very helpful and provided prompt solutions to the issues I faced. Thanks Calla!
Couldn't have asked for a better interaction. Some might complain about the extra "double check" to be sure that I knew that any data would be lost, but I, from my background as a retired I.T. Support person, feel that is "going the extra mile" to be sure the Customer (in this case, Me) knows what he is doing.
Response was quick on a weekend. Good first impression from a first time customer.
Thanks a lot for the speedy response. This is the best service I got by any standards. Please keep up the good work.
CICI was vey friendly and very prompt to solve all the problems. I appreciate
Coco was friendly and knowledgeable, as sales agent he actually helped me that was more technical, and didn't transfer me. Thanks Coco
thanks for everything, your attention is very fast and satisfactory
Happy with excellent service from and by Sherry. My query was resolved promptly.
I received a prompt response, I am satisfied with the service. Thank you
I am recommending your services to as many people as I can!.Thanks a lot!
Communication and support is excellent. He can understand the client's needs very well. Thank you very much. Waiting for restoring the server. Thank you.
The customer support representative was highly knowledgeable. I wish to thank her for her assistance.....
I appreciate all the support persons who are really doing a great job. I wish for good future of your company and relationship.ThanksHimanshu
Support guys are really cordial and they tried their best to solve any problem. If you could provide WHM, then it would very nice and would reduce questions from customers.
The rep helped me out, and expedited the install of my new SSL certificate
Shane is great! Resolved my immediate issue and was most helpful
Barne L. was very quick about acknowledging my plan upgrade to be started. I appreciate Barne's quick response and action.
Asked for a special config change and they had it done in just a few minutes and I verified it was working!
Support team is very supportive, always ready to help. Thanks support.
I am loving your 100% uptime and your support is prompt with no waiting time.
Database Mart keep up the good work . Jay P you are the best, thanks for your support.
I am very satisfied and will forward to continue with database smart. Very satisfactory support services
Cameron K was awesome in providing all the help I needed! A true role model of a Tech Support worker :)
Tracy has provided a great, timely, correct solution for my issue.... Thanks
I should definitely mention here the level of professional support I received from your support person. Mr. Cameron.He was very supportive and instantly helped me out with the problem that I was banging my ahead against, for the last 2 days.My special appreciation & profound gratitude to Mr. Cameron.I am extremely satisfied to be a humble "vps-mart" customer :-) Thank you Team...
excited and happy with excellent service rendered by Jay P. I am sorted quicker than expected
The level of support I received from Mr. Cameron was awesome... Thank yuo very much "DatabaseMart-Team" for the highly professional and quality support/service you are providing to your customers for a marginal price when compared to other similar players in the market.. Keep rocking :-)
Sara was very cordial to support me. Thanks. Hope, we shall work long time together.
I'm extremely satisfied with the agent but extremely dissatisfied with the way I've been treated with regard to the suspension of service when the due date is not even up and I have gone ahead and made two other payments to you of which my bank have duely notified me of the respective deductions.
Cici and Tracy were efficient and communicated well. Overall, this was a very positive experience with quick and effective results.
I can only say one thing EXCELLENT service, please never change! Aimme has been wonderful totally changed my day, fixed all my issues! Thank you and thank you!!
The team responded very quickly to solve my issue, and it's solved! Good work. Some of the fastest support of any company I use online!
My issue was solved quickly and the support provided as always was great. Keep the good work!!!
They attended me very quickly and nice. I loved the service :D Recomended 200%
Thanks, please how can I add new Íps ? I need 3 more please , I have 126.96.36.199 can you help me to have 188.8.131.52 Moodle free Bsd184.108.40.206 Moodle free Bsd 220.127.116.11 free pleasehow can I add thisP
Excellent CSR I received. Spot on, on every topic. Really happy.
im not IT man,,but the information that i receive is Extremely Satisfied and so clear..thanks
She given really very good assistance ; really thanks and do appreciate her way of answering.
THE BEST AND MY FAVORITE customer service rep I ever metSherry is very very very professional, very very very patient (oh my god, she is very patient and helpful !) and very very very friendly,She is the best ! Please give her a HUGE BONUS And (if not possible or) a recognition award.I am so happy to join databasemart because of your quality products but MOSTLY because of SHERRY's customer service excellence.Sherry is knowledgeable, Fast (in responding and resolving) and explained everything so I understood why I had the issues and how to fix it. She is an EXPERT (DNS, HyperV, Mail, SQLDB questions).I never left such a feedback before and rarely leave feedbacks and extremely rarely leave my information for verifying the feedback.I AM IMPRESSED !Ramzi Hawa704 780 [email protected], EE, PMP
As usual, excellent help, prompt, quick and knowledgeable.Thank you for helping me install ssl.
sorry last comment was by mistake given extremely dissatisfied was my mistake
Best support agent in database mart.Mr jay you are then superstar. you are proactive fast and reliable than your colleague.Keep of the good work .you are the asset of database mart.
Penny G was helpful in patiently answering all my queries concerning Reverse DNS till I was satisfied with all the settings they had done for this
It was fine. But the way you inform new customers about how your system works is TOTALLY INADEQUATE!!!!!!!!!!!!!!
Took care of my needs regardless of how challenging it was to get things up and running, very good job
the best support team is Sherry i recomanded Sherry to be the admin of the website that gonna be better for the company profits
Coco took the responsibility of raising a ticket on my behalf which is much appreciated. thank you!
Sherry X was awesome.... Had several initial setup issues with a new dedicated server and she stepped through and resolved all of them quickly - Great Service!
Support team is excellent. This team will help you to solve server side issues very fast. I did not find this kind of support in any other hosting services. I recommend Databasemart.com
I appreciated today's help. The attendant was very attentive and solved almost everything he needed to solve. I recommend.
I am happy with my service via Live Chat, very kind person and quick response. I highly recommend this host.
Penny save the day.. Loved to see my all problems solved one by one
Are all your employees disabled? Don't you type by hand? Why do you reply so slowly
our programmer killed the server. got new server because old server died (was not able to reboot) so installed new server onto account. programming on clients.databasemart.com is not up to date when it comes to issues like this. please update the programming
Quickly answer, the agent show a natural interest in solve my issue,
Thank you guys for your effort, we feel do all do the most you can do
Great helper, extremely patient with customer, I really like this cs
The timely and prompt assistance from Perry is well on point and helpful.
I think Sara and Jay were the ones who’ve been very helpful lately. Thanks!!
I am extremely satisfied. The agent was very professional and demonstrated expertise.
MISS TRACY excelent information and pacience... she resolved all my doubts thanks
Great support from the support folks they helped me setting up my VPS server, webpage and mail.
Thank you for staying on top of this intricate OS installation process, despite errors
Agent was responsive and helpful looking into this issue for us.
He/She was great. I decided to keep this service because of their support. Awesome!!!
Very quick resolution of the problem, exactly what I had hoped for.Thanks very much
You're the best. I hope to stay with you forever. I wish to grow my knowledge with you guys. We haven't chatted much with Tracy but you can tell she's customer focused and well knowledgeable regarding the products. 5 stars all the way
As a new customer, your prompt responses to our needs as we configure/troubleshoot/deploy our new website has been amazing! THANK YOU!!
Definitely recommend MGT Clusters to anyone looking for fully managed Magento Hosting.
Lost a good amount of server time but the Support Crew came through!
Ryan is a wonderful guy with sound technical knowledge and he is very quick to respond to all queries. I appreciate his help
Very quick and helpful. Precise information given that helped making decision immediately. Thanks
While my issue wasn't resolved, Sara made an attempt to resolve it and even offered escalating it to her superior to help with me issue. I find this really commendable.
Thank you for prompt, professional support, Emily! Issue was resolved quickly.
happy with excellent service from Coco ,his patience with me as i interrupted him whilst helping me. I marvel the professionalism displayed in the process to help me m
Extremely satisfied with communication and actions of the agents.I work with many vps, servers and colocation companies for a lot of years and havent found a customer care with this level.congratulations!
Penny did everything possible to help me out. Really happy with the service i got ! well done guys/
Cannot fault these people. They are always excellent, helpful, cooperative and quick.
Great support ! Thanks Sherry X.Database Mart Support Department
Penny skillfully repaired our database connectivity issue using the classic off-then-on-again maneuver. BRILLIANT! I recommend a pay raise for Penny!
My VPS bugado.monteiro.com failed on Windows Update and could not boot anymore. The agent give the option to restore an old image or attach the old disk to a new installation, that was what I opted for. The communications were clear and everything is working now.
took their time to help out with an error . Even though they didn't fix, I appreciate the time and effort.
Your customer support is excellent.You go over and beyond expectation, please keep it up. Thanks.
The people and service were great. I really appreciate your help. Unfortunately the same issue has occurred before so it would be helpful to know what is causing this problem. Or at least what was done to fix it. If it's something that I'm doing that's causing the problem, I'd certainly like to change my procedures.Tom
Fantastic guy ! please promote him in to next level . good person !!
The best support that actually answers your questions. Thank You.
Thanks a lot for your great support.Things got crazy but at the end the support team provided the solutionThanks Cameron K
I had the most patient agent in the world, super friendly and attentive at all times, there is nothing to fault, just the excellent service.
Your Agent was so helpful on fixing my mistake and was so nice about it, i am so pleased to find a company with your standards, i purchased a year to start with and plan on staying aboard now.
Support agent was very helpful in solving a CPU and memory issue I was having with windows version. So they offered a new setup changing windows version which solved the issue.
Great support for my redirectHello Sir.Could you please redirect one of my site ;I need www.jjwaste.com to be redirected to https://www.approvedmedwaste.com/ThanksGeorges Lorentz
Always helpful and very knowledgeable, Thanks Penny and Team DBM. All our best wishes :)
Ryan is really good in understanding the problems and he is fast to take action to resolve the same. God bless him.
The product is very good, services are outstanding, agents deliver services with full heart. Happy here so far. thank you
Penny supported well and solved my issue. ThanksFeedback: She is creating the server for me - this should be automated for ease of employees and customers
Shane helped me solve my email problem due to cloudflare in mins. Thanks again.
Special thanks to Tracy X. for the super-fast response and correction to my problem.
Penny was a great help , could understand the problem and resolve very fast. saved my many domains to get them back online. thanks a lot , and best wishes.
First of all thank you for notifying me in advance regarding the "emergency upgrade". Thank you also for honoring my request to avoid doing this upgrade until after an important meeting I had scheduled during the upgrade timing window.I am extremely satisfied and want to commend the entire support team for their efforts in keeping my website and mail server healthy.
Coco is always there with quick solution. Thanks a lot for your help.
I appriciate all your help. did mean to sound so harsh, i was just concerned, but i do like the security concern you have for me the customer
Sherry X did what we needed to make our database functional again. We really appreciate her help in a timely manner.
Great support helping me migrate a VHD to your cloud. Very easy transition.
The customer care person gave me a code, i did not copy it before chat was wiped off. I have bought before, so i was given a code for discount
Always prompt, helpful, constructive and diligent in resolving any issues raised. Nice support team to work with.
Sherry did an AWESOME JOB HELPING ME FIND A SOLUTION! THANK YOU!
I am extremely satisfied with support person but I am fully dissatisfied with VPS Mart for keeping critical login information in plain format in their database.
Extremely Satisfied. I talked to Aimmie L and she treated me in the best way she could. 10/10 :)
The responded and stayed on the problem until it was solved. Thank you very much
The time is very important... but the response was good. One recommendation is on the web that you have could be a banner as news that something is happening in your side... not the cause. But something like we have a situation that we will resolve as soon as possible.
Shane is highly professional. Extremely helpful. its 24/7 support that I love about this company. Never disappoints.
Exceptional service and knowledge, I will not forget Shane T. and his skillsThis why I am thrilled with Database Mart
I consider your VPS rental service basic service to be a rental use. I think that it is a one-month rental service. Please tell me your procedure with the rental service.
VPS mart support is great and fast in whole VPS service providers
Very helpful and managed to answer my queries quickly and with no fuss. Thanks very much
Sara has been the most helpful today to resolve my issue. She was able to get the process that I needed started with no hesitation. Thank you Sara!
This was my first chat with the technical support person. Very impressed with the professionalism and knowledge. Thank you.
I Received great assistance but your team need help; they was overwhelmed, too much work! They deserve a reward; they are top professionals!
The support is excellent, the response times are excellent, in our opinion the support is excellent.
I am using windows vps , very satisfied with it and also support response is good, Thanks.
Thank you Mr. Panny. You people have a very fast response time. Appreciated.
Your equipment is old. However, the price is really good. You should add SAN storage for servers so they can increase data disk sizes opposed to being on one disk. You should have ONE disk for the OS and ONE disk for the DATA. keep the data separate.
Thanks DBM keep up the good work. Your customer support is the best I have seen, quick response to both emails and live chat, i have never seen a problem you guys can't solved. 5 stars to you guys.
Your support team is doing a great job. Thank you for all the help I received
Cici replied to my message as soon as possible and help me to solve my challenge. Thanks alot Cici Y.
The level of support I received from Mr. Cameron was really awesome. Thanks a lot to the entire support team for the excellent support you guys are extending to customers.
I appreciate your all support and technical team support and cordial care. Thanks
Databasemart support team is so professional, please never change! Thanks a lot Coco!
Coco is the best for helpdesk!My emailbox dont received any mails from databasemart.com and i cannot to login to my server by SSH. we are solved it quickly
Your staff has been so nice to me, Aimme was so professional and patience with me today, it is very mucho appreciated. Thank you always. :)
Aimme have help me like no other, I have only got good assistance from your team, excellent service!!
The support team is the best. All my queries resolved instantly. Thanks
Thanks a lot to Sara, very fast responds and knowledge, also really nice. I will look to get your services because of her assistance.Gean C.
Thank you for the quick response and assistance to resolving a problem with mail delivery.
Penny Give us perfect way to host our website..! She/He is right person for this task..!Thank you very much VPSMART
Wonderful service so far. All the agents are very helpful. Their prompt response helped me to get my first VPS server up and running quickly.
I may not really know you all, but i must call the following customer representatives who have really assisted me although my difficulty and challenging time. Jay P., Shane T., Ryan H., Aimme L.,Eden L., and others . Thank you all for your support, care and love. Am so happy you how guys response to my queries and provide assistance as soon as possible. Keep up the good work.
Sara T from the support department assisted me. She immediately acknowledged my request and asked for approval on the request, as soon as I provided the confirmation she immediately executed my request. Once it was done, I was immediately notified about it. Overall great customer service as usual from vps-mart!
Sherry is AMAZING, very helpful and knowledgeable. THANK YOU SHERRY !!!!!!
I was disconnected but I am Happy with excellent service from Eden
Coco P is extremely customer-centric, and would always go an extra mile to clear the doubts of customers by sharing screenshots of backend settings done, etc. and ready to stay engaged till a full resolution is reached
It was a complex topic and the CSR was very patient with me. Much appreciated.Bob
Im glad shane fixed the issue, but Im VERY UPSET about the tech team forgetting a key feature that I was paying for and what I clearly stated that needed to be transferred which was the SSL. This was unacceptable.
my domain transfer from the previous registrar was getting delayed, but when this was brought to the notice of your support executives, they provided me with relevant, authentic information regarding the progress with screenshots, etc. and enhanced customer confidence. Thanks to Coco P and Vera J.
Excellent, prompt, direct and had all the information at her fingertips. Give her a raise or promote her.
the support team they are good but the billing team they are bad
Shane is truly phenomenal. He just did miracle saving hours of my time in few minutes.
The rep fixed my problem on the first try and on the same day I reported it.
I cannot understand why 12USD$ might stop a project for me when I'm having +600USD$ monthly basis ... is this not enough as to trust a customer like me?
Interacted with Penny G, Cameron K, Shane T, Sherry X... in the recent past. All of them were very timely in their responses and were ready to stay engaged for further queries till they knew the customer is fully satisfied
She knew what needed to be done... and did it.. Aimee is great !
Sophia resolved my queries so no issues there, and as a suggestion vps mart should look into setting up affiliate marketing systems similar to how other providers do, this will surely help spreading the word.