Sherry helped me with all of my issues, and was able to do so very quickly. Thank you very much! :)
very good session... but extremely concern your system is totally dependent on the support team on Chats... i guess they provide personal touch... Otherwise i have no clue how anything work here at DatabaseMart
extremely friendly and helpful, is a pleasure making business with you and your company
Penny was super fast and updated the server in just a couple of minutes. So nice! Thank you.
Since 2 days ago when i signed up for the new VPS, am very happy with timelines for setup , my navigation on instructions , and actually trying out RDC, SQL database and moving to IIS to setup my websites.What the marketing pages describe of the product and features , everything is spot on.Thank you so much especially Pamela for answering all my questions propmtly.Regards Charles
Coco was very helpful, knowledgeable and quick, our request was sorted out in no time.
Penny was very helpful and friendly. Made me feel like a complete moron, to myself, cause I was using the wrong email, but she was very friendly and kind. Thank you Penny
support went through the problem and actually explained the issue.
Calla helped me out first go, give that girl a raise. Thumbs up from me
He was patient with me, since I can't speak English and I was using "google translator"
Applying SSL to my website was a breeze... as you guys at databasemart handle most of the process steps involved when we buy the SSL thru you. Thank You!
I am extremely happy with the support I received. The agent name was Penny, and did super quick job for everything I asked. Thank you.
i am 100% sure of your product and the agent was too good i appreciate him/her
Penny is Great, please be sure she has her preference of beach-side lounge with handsome dudes bringing unlimited tiki drinks!
Solved my problem so swiftly. I highly value my time with the agent.
helpfull, laughter at my jokes .... that maybe .... weren't.... too funny
You have the quickest reply of any provider... Always helpful.Yusuf
Extremely helpful and solved my issues the fastest way. I am so pleased with the service and would love to have him/her assigned to me always.
The agent wasn't obliged to help me, but they went out of their way to do so and the desired result was achieved.
As usual prompt response to resolve my self made problem. Thanks Rena, keep up the good work.
Very professional and very prompt response to the needs that is what one is looking for, solution and speed. Thanks!!!
Support agent is so polite and respond and solve my queries quickly. And, I never expect you upgrade my server without lose my data and configuration even my IP... This is awesome to me. I highly recommend Database Mart.
Are all your employees disabled? Don't you type by hand? Why do you reply so slowly
our programmer killed the server. got new server because old server died (was not able to reboot) so installed new server onto account. programming on clients.databasemart.com is not up to date when it comes to issues like this. please update the programming
Quickly answer, the agent show a natural interest in solve my issue,
Thank you guys for your effort, we feel do all do the most you can do
Great helper, extremely patient with customer, I really like this cs
The timely and prompt assistance from Perry is well on point and helpful.
I think Sara and Jay were the ones who’ve been very helpful lately. Thanks!!
I am extremely satisfied. The agent was very professional and demonstrated expertise.
MISS TRACY excelent information and pacience... she resolved all my doubts thanks
Great support from the support folks they helped me setting up my VPS server, webpage and mail.
Thank you for staying on top of this intricate OS installation process, despite errors
Agent was responsive and helpful looking into this issue for us.
He/She was great. I decided to keep this service because of their support. Awesome!!!
Very quick resolution of the problem, exactly what I had hoped for.Thanks very much
You're the best. I hope to stay with you forever. I wish to grow my knowledge with you guys. We haven't chatted much with Tracy but you can tell she's customer focused and well knowledgeable regarding the products. 5 stars all the way
As a new customer, your prompt responses to our needs as we configure/troubleshoot/deploy our new website has been amazing! THANK YOU!!
Definitely recommend MGT Clusters to anyone looking for fully managed Magento Hosting.
Lost a good amount of server time but the Support Crew came through!
Ryan is a wonderful guy with sound technical knowledge and he is very quick to respond to all queries. I appreciate his help
Very quick and helpful. Precise information given that helped making decision immediately. Thanks
While my issue wasn't resolved, Sara made an attempt to resolve it and even offered escalating it to her superior to help with me issue. I find this really commendable.
Thank you for prompt, professional support, Emily! Issue was resolved quickly.
happy with excellent service from Coco ,his patience with me as i interrupted him whilst helping me. I marvel the professionalism displayed in the process to help me m
Extremely satisfied with communication and actions of the agents.I work with many vps, servers and colocation companies for a lot of years and havent found a customer care with this level.congratulations!
Penny did everything possible to help me out. Really happy with the service i got ! well done guys/
Cannot fault these people. They are always excellent, helpful, cooperative and quick.
Great support ! Thanks Sherry X.Database Mart Support Department
Penny skillfully repaired our database connectivity issue using the classic off-then-on-again maneuver. BRILLIANT! I recommend a pay raise for Penny!
My VPS bugado.monteiro.com failed on Windows Update and could not boot anymore. The agent give the option to restore an old image or attach the old disk to a new installation, that was what I opted for. The communications were clear and everything is working now.
took their time to help out with an error . Even though they didn't fix, I appreciate the time and effort.
Your customer support is excellent.You go over and beyond expectation, please keep it up. Thanks.
The people and service were great. I really appreciate your help. Unfortunately the same issue has occurred before so it would be helpful to know what is causing this problem. Or at least what was done to fix it. If it's something that I'm doing that's causing the problem, I'd certainly like to change my procedures.Tom
Fantastic guy ! please promote him in to next level . good person !!
The best support that actually answers your questions. Thank You.
Thanks a lot for your great support.Things got crazy but at the end the support team provided the solutionThanks Cameron K
I had the most patient agent in the world, super friendly and attentive at all times, there is nothing to fault, just the excellent service.
Your Agent was so helpful on fixing my mistake and was so nice about it, i am so pleased to find a company with your standards, i purchased a year to start with and plan on staying aboard now.
Support agent was very helpful in solving a CPU and memory issue I was having with windows version. So they offered a new setup changing windows version which solved the issue.
Great support for my redirectHello Sir.Could you please redirect one of my site ;I need www.jjwaste.com to be redirected to https://www.approvedmedwaste.com/ThanksGeorges Lorentz
Always helpful and very knowledgeable, Thanks Penny and Team DBM. All our best wishes :)
Ryan is really good in understanding the problems and he is fast to take action to resolve the same. God bless him.
The product is very good, services are outstanding, agents deliver services with full heart. Happy here so far. thank you
Penny supported well and solved my issue. ThanksFeedback: She is creating the server for me - this should be automated for ease of employees and customers
Shane helped me solve my email problem due to cloudflare in mins. Thanks again.
Special thanks to Tracy X. for the super-fast response and correction to my problem.
Penny was a great help , could understand the problem and resolve very fast. saved my many domains to get them back online. thanks a lot , and best wishes.
First of all thank you for notifying me in advance regarding the "emergency upgrade". Thank you also for honoring my request to avoid doing this upgrade until after an important meeting I had scheduled during the upgrade timing window.I am extremely satisfied and want to commend the entire support team for their efforts in keeping my website and mail server healthy.
Coco is always there with quick solution. Thanks a lot for your help.
I appriciate all your help. did mean to sound so harsh, i was just concerned, but i do like the security concern you have for me the customer
Sherry X did what we needed to make our database functional again. We really appreciate her help in a timely manner.
Great support helping me migrate a VHD to your cloud. Very easy transition.
The customer care person gave me a code, i did not copy it before chat was wiped off. I have bought before, so i was given a code for discount
Always prompt, helpful, constructive and diligent in resolving any issues raised. Nice support team to work with.
Sherry did an AWESOME JOB HELPING ME FIND A SOLUTION! THANK YOU!
I am extremely satisfied with support person but I am fully dissatisfied with VPS Mart for keeping critical login information in plain format in their database.
Extremely Satisfied. I talked to Aimmie L and she treated me in the best way she could. 10/10 :)
The responded and stayed on the problem until it was solved. Thank you very much
The time is very important... but the response was good. One recommendation is on the web that you have could be a banner as news that something is happening in your side... not the cause. But something like we have a situation that we will resolve as soon as possible.
Shane is highly professional. Extremely helpful. its 24/7 support that I love about this company. Never disappoints.
Exceptional service and knowledge, I will not forget Shane T. and his skillsThis why I am thrilled with Database Mart
I consider your VPS rental service basic service to be a rental use. I think that it is a one-month rental service. Please tell me your procedure with the rental service.
VPS mart support is great and fast in whole VPS service providers
Very helpful and managed to answer my queries quickly and with no fuss. Thanks very much
Sara has been the most helpful today to resolve my issue. She was able to get the process that I needed started with no hesitation. Thank you Sara!
This was my first chat with the technical support person. Very impressed with the professionalism and knowledge. Thank you.
I Received great assistance but your team need help; they was overwhelmed, too much work! They deserve a reward; they are top professionals!
The support is excellent, the response times are excellent, in our opinion the support is excellent.
I am using windows vps , very satisfied with it and also support response is good, Thanks.
Thank you Mr. Panny. You people have a very fast response time. Appreciated.
Your equipment is old. However, the price is really good. You should add SAN storage for servers so they can increase data disk sizes opposed to being on one disk. You should have ONE disk for the OS and ONE disk for the DATA. keep the data separate.
Thanks DBM keep up the good work. Your customer support is the best I have seen, quick response to both emails and live chat, i have never seen a problem you guys can't solved. 5 stars to you guys.
Your support team is doing a great job. Thank you for all the help I received
Cici replied to my message as soon as possible and help me to solve my challenge. Thanks alot Cici Y.
The level of support I received from Mr. Cameron was really awesome. Thanks a lot to the entire support team for the excellent support you guys are extending to customers.
I appreciate your all support and technical team support and cordial care. Thanks
Databasemart support team is so professional, please never change! Thanks a lot Coco!
Coco is the best for helpdesk!My emailbox dont received any mails from databasemart.com and i cannot to login to my server by SSH. we are solved it quickly
Your staff has been so nice to me, Aimme was so professional and patience with me today, it is very mucho appreciated. Thank you always. :)
Shane T was very knowledgeable and helpful in getting my issues resolved.
Extremely fast "no hassle" support service for an operating system re-install. Obviously, it would be nice to have a "self-serve" capability for re-installs, as many of your competitors do, but with 20 minute turnaround, like I received today, self-service would only be marginally faster.
You people can really scale in your market with some improvement on your customer support documentation. Also try and find a better Image Snag tool platform. The one you use bombs the end-user with pixel based adverts 'initially and Takes up to a minute to see the image a chat technician gave me before I can say "Yes, I see it". So I am hitting refresh, refresh, arghhh. Finally, the image is viewable and that is on all browsers, all of them cache cleaned etc. Is this a propagation issue? Or maybe the server hosting that Light Capture program has been under spec'ed and needs more horsepower to bottom. Also added other comments with a short YouTube (unlisted link, only DBM has this) which I will delete in a few days. https://tinyurl.com/3nu2dh5h
Support is great. Had all my questions answered. I also think that your service is great and affordable. I am using a 3 day free trial on the upgraded version after which I will know which one to choose in order to balance performance with budget.
Coco P was very helpful during a very frustrating time with my VPS
Pls keep continuing this kind of service and faster updates. Thanks a lot.
Ryan did fixed the issue from FPM to FCGI due to the faulty hosting panel. Thanks for getting the sites back online.
Always understands my request and goes an extra mile to help. When I've tried others without success and somehow get to meet Sherry X, I am sure my issue will be definitely resolved. If I had a chance to choose who will attend to me, it certainly will be Sherry X.
Calla is an extremely customer oriented resource with a problem solving mindset. Great help and support!!
Un servicio super eficiente y eficaz, respondió a todas mis inquietudes de manera satisfactoria,
Ryan is being very helpful and knowledgeable, the thing is he is willing to help. Thumb up!
As always, great customer service. I had fun and got great services in the end.
I cant thank enough. The support executive personally looks into all the problems and makes sure they are sorted. Thank you again Aimme.
I'd suggest adding custom solution plans (like more storage-less cpu, more cpu-less storage). Coco was fantastic. To the point and precise.
The original ticket was a request for login information to the SolidCP system to add DNS records. The agent responded in a timely manner and I was able to log in to the system.
Rena, Sherry X, Aimme, all was extremely good with me and my problem.Regards
Always the best person to resolve issues for me one time and so efficiently.
Absolutely cal, too time to listen and solved the problem. I am so so pleased.
Shane was great. You guys are seriously one of the best companies I've worked with in the hosting space. I have and will continue to recommend you guys to everyone who asks me where to go for VPS services. Thanks again for the great products, service and support!
Question was answered on time and with clear information. Keep it up.
All my queries answered promptly. Quick response as I expected from support personnel. Thanks and Stay safe.
I have got a best vps server today, I hope I will use it forever!
Are all the employees in your team monks?Why don't female employees talk to me?
I'm very pleased with the agent that assisted me, that is, Tracy. However, am disappointed that I could not find a product that could currently suit my needs. Thanks though, for your assistance.
Thank you very very much Cici Y. for your help, you are really very kind!!! I will post a very good review on Trustpilot when my ticket number 322-27FA5E26-0019 will be solved.
Penny is wonderful, supper support and quick and solve an issue in 5 min. A ticket support was created from more than 12 hours where non of Ryan & Calla was able to fix it. Thank you Penny :)
The problem couldn't be solved quickly so I'm still waiting on resolution but it was handled very well. Best I could hope for in the moment.
Tracy was very quick in fixing my concern and she understood the situation properly.
I am so happy with service and patience to find and resolve issue
One of the best attendants I've ever seen.Total attention, Coco P. a super kind person.After the end of my free hosting period, I will certainly pay per month.
Representatives are prompt in responding and always verify instructions to make sure that my tickets get completed successfully. Love the service
Attentive to detail regarding multiple servers in the same conversation clearly understood instructions
I'm brazilian I do not speak english. Even so the service was rated 1000, you are to be congratulated.
Best support team i've experienced so far. Keep up the good work.
We were mailing a lot until solve all my concerns and ask all my questions
Penny the best support! my 1st time here Thank u to all more powers i invite my co workers to migrate here
Think, Penny is always there if you get a problem - great support Penny :)
Angelica is very professional and knowledgeable. I am switching my hosting provider
They solved the problem I was having, and followed up to make sure I didn't miss any emails, which it turned out I did not get a key email during the process so they saved the DAY!! this was especially important since the process was transferring domain registrar, and there was a risk I could've lost my domain ownership! APLUS!
You already know how I appreciate the customer service department. Once again thanks for fix any issue that I have.
I have made an account now. The same email as here, I see the tickets now. Thank you, It kept failing so I decided to not hold you. Thank you again Shane!
Customer support from this company is really good. I have to take the time to respond this because i feel that you deserve it .Thanks for your good service, i'll give you 10 stars.
extremely satisfied , very help full and fast respon thank you very much
i had a great experience on my ticket support and the response time was awesome.
Coco went above and beyond and even helped me with a mess that I created with the server. I did not really expect him/her to be taking care of it since the server is unmanaged but kudos.
Clearly you have exceeded expectations in understanding customer issues and providing solutions to them
I have not used the product so far but I must state that your agent is really helpful.
Cici checked what was up and a minute later my website outage was repaired. Cici has the magic touch!
Phil was so helpful and understandable. Extremely fast responses and resolved all my issues. Thanks DB Mart!
Support team always help quickly and issue solved perfectly.Thank you very much again Win
How it is possible to change database mart with another provider, since i have this excellent and fast service.Thanks again
Tech support staff are great. I've my server up and running in no time. Thanks.
Courteous, very responsive and able to answer all questions with immediate and accurate knowledge. Many thanks Great person to have on your chat staff.
Cameroon k. has always been helpful each time he attends to my request.
How to publish a web application through visual studio 2019 on the server?
Penny was as usual very helpful in order to solve my request. After being round and round width Email support finally Penny was able to set my firewalls correctly. Keep the good work!!!!
The agent realized useless of the previous servers , and helped us get a better experience specially by following up with us. That is awsome
Thank you very much, I wish the issue were fixed sooner, but it got fixed.
The agent identified that the problem was something the hardware team needed to solve, moved it forward and advised me accordingly.Conversation was polite and helpful, so thank you!
As usual your customer service and support is great. We are very happy as a customer
team really works hard, not easy to be in customer support, I give A+
Everyone has been polite and helpful. That's why I ordered another VPS from DBM today. Thanks again - Tom
Thank you for going out of the way to fulfill my request. Looking forward to have a long term relationship.
Support fixed the issue which was pending for a long time. Excellent work !!
Best support I can ever get. Calla stood by me till the problem was resolved.
VPS mart has best support across competition. Especially with support guys like Ryan, they are absolutely unbeatable
The agent responded immediately and gave me concise and useful information. I was pleased with the interaction and signed up for your service based largely on that interaction.
Keep it Up Nice Assistance and he/his patience levels good to answer the customer questions and problems.
Calla Z. was very helpful and provided prompt solutions to the issues I faced. Thanks Calla!
Couldn't have asked for a better interaction. Some might complain about the extra "double check" to be sure that I knew that any data would be lost, but I, from my background as a retired I.T. Support person, feel that is "going the extra mile" to be sure the Customer (in this case, Me) knows what he is doing.
Response was quick on a weekend. Good first impression from a first time customer.
Thanks a lot for the speedy response. This is the best service I got by any standards. Please keep up the good work.
CICI was vey friendly and very prompt to solve all the problems. I appreciate
Coco was friendly and knowledgeable, as sales agent he actually helped me that was more technical, and didn't transfer me. Thanks Coco
thanks for everything, your attention is very fast and satisfactory
Happy with excellent service from and by Sherry. My query was resolved promptly.
I received a prompt response, I am satisfied with the service. Thank you
I am recommending your services to as many people as I can!.Thanks a lot!
Communication and support is excellent. He can understand the client's needs very well. Thank you very much. Waiting for restoring the server. Thank you.
The customer support representative was highly knowledgeable. I wish to thank her for her assistance.....
I appreciate all the support persons who are really doing a great job. I wish for good future of your company and relationship.ThanksHimanshu
Support guys are really cordial and they tried their best to solve any problem. If you could provide WHM, then it would very nice and would reduce questions from customers.
The rep helped me out, and expedited the install of my new SSL certificate
Shane is great! Resolved my immediate issue and was most helpful
Barne L. was very quick about acknowledging my plan upgrade to be started. I appreciate Barne's quick response and action.
Asked for a special config change and they had it done in just a few minutes and I verified it was working!
Support team is very supportive, always ready to help. Thanks support.
I am loving your 100% uptime and your support is prompt with no waiting time.
Database Mart keep up the good work . Jay P you are the best, thanks for your support.
I am very satisfied and will forward to continue with database smart. Very satisfactory support services
Cameron K was awesome in providing all the help I needed! A true role model of a Tech Support worker :)
Tracy has provided a great, timely, correct solution for my issue.... Thanks
I should definitely mention here the level of professional support I received from your support person. Mr. Cameron.He was very supportive and instantly helped me out with the problem that I was banging my ahead against, for the last 2 days.My special appreciation & profound gratitude to Mr. Cameron.I am extremely satisfied to be a humble "vps-mart" customer :-) Thank you Team...
excited and happy with excellent service rendered by Jay P. I am sorted quicker than expected
The level of support I received from Mr. Cameron was awesome... Thank yuo very much "DatabaseMart-Team" for the highly professional and quality support/service you are providing to your customers for a marginal price when compared to other similar players in the market.. Keep rocking :-)
Sara was very cordial to support me. Thanks. Hope, we shall work long time together.
I'm extremely satisfied with the agent but extremely dissatisfied with the way I've been treated with regard to the suspension of service when the due date is not even up and I have gone ahead and made two other payments to you of which my bank have duely notified me of the respective deductions.
Cici and Tracy were efficient and communicated well. Overall, this was a very positive experience with quick and effective results.
I can only say one thing EXCELLENT service, please never change! Aimme has been wonderful totally changed my day, fixed all my issues! Thank you and thank you!!