Dallas, Texas USA.
Sorry, in order to keep prices low, we only offer support by email and livechat at the moment.
We offer technical support 24 hours a day, 7 days a week, 365 days a year.
Generally, we respond the most emails within an hour. You can also get assistance from our staffs via live chat.
Our technical support is available 24/7/365. However, there supposed to be a slightly longer response time from our billing and sales departments due to holiday hours.
Yes, we offer 30 days money back guarantee for shared hosting plans, reseller hosting plans and Hyper-V/VPS servers.
Yes, we offer 99.9% uptime guarantee for our network and all our servers.
The delivery time for VPS servers is less than 4 hours (within 30 minutes in most cases). Dedicated servers need 24-48 preparation hours.
Yes. But our experienced staffs are always here and willing to help you with any kind of problems you may have. Please catch us online with live chat or send us an email if you need any help.
We have been in the hosting business since 2005. This great experience can help us to design the economic but the best network, hardware and software infrastructure for our products. We do not provide the phone support right now. It allows us to pass the savings to our clients.
Yes. We offer 7-days free trial on our VPS and dedicated server to the new client with our sales staff authorization. Please sign up in our website and leave “7-days free trial” in the comment box of the order form. You can choose PayPal or check payment method and we do not need your credit card for the trial, but we do verify the trial application.
No. We have zero tolerance with the spams in our network.
Yes, you can.
Yes, you can.
You can install multiple MT4 instances in our VPS and dedicated servers. But it is better to install only one instance in the VPS server for better performance since the resources of VPS are limited.
Yes, you can run games on our VPS or dedicated servers. But we do not have the hardware graphic card (GPU) in the servers. Please make sure your game is compatible with our VPS or dedicated servers.
Our Windows Hyper-V plan has extra SATA disk space.
Yes, you can test our network speed from 100MB File. Test IP: 188.8.131.52.
We blocked the following TCP/IP ports in our network for better security. They are 135-139, 445, 593, 1024-1030, 1080, 1214, 1363-1364, 1368, 1373, 1377, 2283, 2535, 2745, 3127-3128, 3410, 4444, 5554, 8866, 9898, 10000, 10080, 12345, 17300 and 27374.
We do not meter the bandwidth usage for individual dedicated or VPS server. Each server can use the maximum bandwidth as the plan allocated (e.g., 50Mbps unmetered). 50Mbps unmetered bandwidth is around 16TB accumulated bandwidth per month. We do monitor the bandwidth usage closely in our network in order to keep all the clients happy. If you use too much bandwidth and affect the other clients, we may ask you to reduce the bandwidth usage since the bandwidth is shared with other clients.
You must get the Windows Server license from us. Most are included in plans, with no additional cost. You can install any other legal software (including SQL Server) in your dedicated server.
Basically, we do not allow our clients to change the primary IP for the VPS and dedicated servers. However, you can purchase the additional dedicated IPs from us and add them into your servers.
We can provide one DNS and email package for free for our VPS and dedicated clients, so that you can change the DNS records and point your domain names to our VPS or dedicated server IP.
Currently, we accept Visa, MasterCard, American Express, JCB, Discover, Diners Club, PayPal, Wire Transfer and Check. If using a non-instant form of payment, your service deployment will be delayed until the payment clears. Wire Transfer must be over $100. Paper check is for US clients only.
Our staff needs some time to set up your Windows VPS initially. The one-time setup fee cannot be waived given the substantial support needed for service setup and delivery.
Please log in to our client billing center at https://clients.databasemart.com/ and click on "My Invoices"to view all your invoices.