Our data centers are located in Dallas, Texas, USA.
Sorry, in order to keep prices low, we only offer support by email and live chat at the moment.
We offer technical support 24 hours a day, 7 days a week, 365 days a year.
Generally, we respond to most emails within an hour. You can also get assistance from our staff via live chat.
Our technical support is available 24/7/365. However, there may be a slightly longer response time from our billing and sales departments due to holiday hours.
Yes, we offer 30-day money-back guarantee for shared hosting plans, reseller hosting plans and Hyper-V/VPS servers. Please note that setup fee is not refundable.
Yes, we offer a 99.9% uptime guarantee for our network and all our servers.
The delivery time for VPS servers is less than 4 hours (within 30 minutes in most cases). Dedicated servers need 24-48 preparation hours.
Yes. But our experienced staff is always here and willing to help you with any kind of problems you may have. Please contact us online in a live chat or send us an email if you need any help.
We have been in the hosting business since 2005. This experience helps us design an economical and top-quality network as well as hardware and software infrastructure for our products. We do not provide phone support right now. It allows us to pass the savings to our clients.
Yes. We offer 7-day free trial on our VPS and dedicated servers to the new client with our sales staff authorization. Please sign up on our website and leave “7-day free trial” in the comment box of the order form. You can choose PayPal or check payment method, and we do not need your credit card for the trial, but we do verify the trial application.
We do not restrict email marketing, but we will not provide support if your server/IP is blacklisted due to spam report from recipients, and will take necessary actions, such as stopping your service.
Yes, you can connect to the server via mobile phone. If you use Android device, please find the details at https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-android/
If you use Apple device, please refer to https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-ios
Yes, you can.
You can install multiple MT4 instances in our VPS and dedicated servers. But it is better to install only one instance in the VPS server for better performance since the resources of VPS are limited.
Yes, you can run games on our VPS or dedicated servers. But we do not have the hardware graphic card (GPU) in the servers. Please make sure your game is compatible with our VPS or dedicated servers.
Our Windows Hyper-V plan has extra SATA disk space.
Yes, you can test our network speed from 100MB File. Test IP: 220.127.116.11.
We blocked the following TCP/IP ports in our network for better security. They are 135-139, 445, 593, 1024-1030, 1080, 1214, 1363-1364, 1368, 1373, 1377, 2283, 2535, 2745, 3127-3128, 3410, 4444, 5554, 8866, 9898, 10000, 10080, 12345, 17300 and 27374.
We do not meter the bandwidth usage for individual dedicated or VPS server. Each server can use the maximum bandwidth as the plan allocated (e.g., 50Mbps unmetered). 50Mbps unmetered bandwidth is around 16TB accumulated bandwidth per month. We do monitor the bandwidth usage closely in our network in order to keep all the clients happy. If you use too much bandwidth and affect the other clients, we may ask you to reduce the bandwidth usage since the bandwidth is shared with other clients.
Yes, you can install any legal software (including SQL Server) in your dedicated server or VPS.
No. The primary IP cannot be changed, but you can order additional IPs for your server if you want. Lite VPS only allows for 1 IP address. ARIN justification and IP usage need to be provided for each additional IP.
A maximum of 8 additional IPs can be ordered for a VPS at $2/month/IP. A maximum of 16 additional IPs for a dedicated server at $1/month/IP.
We have different name servers on different control panels.
We can provide one DNS and email package for free for our VPS and dedicated clients, so that you can change the DNS records and point your domain names to our VPS or dedicated server IP.
Maximum 100 emails per 10 minutes for shared mail service.
A VPS shares hardware and network resource with others on the same host. It depends on a host server.
Yes. You need to upload your ISO file to us and provide us with the license key, but it’s not applicable for Lite VPS. There is no customization for Lite VPS Plan.
Yes. However, if you have any problems, we will try our best to help check and resolve.
No. The Advanced VPS comes with 16GB RAM, which is the maximum RAM we permit for a VPS. If you still need more RAM, we suggest that you can upgrade to a dedicated server, whose performance is better than VPS. To find more details about our dedicated servers, please refer to https://www.vps-mart.com/Dedicated.aspx or contact us.
No. We provide SolidCP for Windows servers and ISPConfig for Linux servers. If you want cPanel for Linux server, we can help install. However, we do not provide technical support for it because cPanel is not a freeware, and you need a license to use it.
By default, two concurrent sessions are available for Windows RDP. If you want more, you must order RDP CAL License from Microsoft. Please refer to https://www.microsoft.com/en-us/store/d/Windows-Server-2016-Remote-Desktop-Services/DG7GMGF0DS1H/0006?SilentAuth=1&wa=wsignin1.0.
Currently, we accept Visa, MasterCard, American Express, JCB, Discover, Diners Club, PayPal, Wire Transfer and Check. If using a non-instant form of payment, your service deployment will be delayed until the payment clears. Wire Transfer must be over $100. The paper check is for US clients only.
Our staff needs some time to set up your Windows VPS initially. The one-time setup fee cannot be waived given the substantial support needed for service setup and delivery.
Please log in to our client billing center at https://clients.databasemart.com/ and click on "My Invoices" to view all your invoices.